Short Online Skills Courses Outlines

Six Sigma Green Belt

We are offering a Six Sigma Green Belt course designed to prepare you
as a manager to sit for the Six Sigma Green Belt Certification exam.
This course, developed according to American Society for Quality
guidelines, presents an overview of the concepts for the Certification
exam.

This course can be completed online and explores
process and team management, operational metrics, and key tools and
techniques to achieve process excellence.

At the end of this course, you will be able to:

• Justify the value of Six Sigma metrics

• Apply the design for Six Sigma (DFSS) process

• Apply the Define-Measure-Analyze-Improve-Control (DMAIC) process
  to a potential project

• Analyze the effects of statistical process control (SPC) on
  performance

• Apply design of experiments (DOE) to a potential project

This 48 contact-hour course is most appropriate if you are already
practicing in the field of management and are seeking workplace
advancement.

Six Sigma Black Belt

We are offering a Six Sigma Black Belt course designed to prepare you
as management staff to sit for the Six Sigma Black Belt Certification
exam. This course, developed according to American Society for Quality
guidelines, presents an overview of the concepts for the Certification
exam.

This advanced course can be completed online and
explores process and team management, operational metrics, and key tools
and techniques you will need to achieve process excellence.

At the end of this course, you will be able to:

• Apply the Lean Six Sigma (LSS) model to create breakthrough in
  profitability and growth in a business situation.

• Design effective teams to execute projects using the tools and
  techniques of Lean Six Sigma

• Implement a sustainable process breakthrough using the
  Define-Measure-Analyze-Improve-Control (DMAIC) methodology

• Analyze a business process using different types of tools and
  techniques relevant to the Lean Six Sigma methodology

• Determine how to sustain process breakthrough improvements in the
  control phase of the Lean Six Sigma initiative during the process owner
  handover

This 48 contact-hour course is most appropriate if you are already
practicing in the field of management and are seeking workplace
advancement.

Project Management
Professional (PMP)

The Project Management Professional course is designed to assist you
in preparation for the PMP exam. This course, developed according to
Project Management Institute guidelines, aims to build your confidence
and raise your chances of passing the PMP Exam and may lead to PMP
certification.

This engaging certification preparatory course can be
completed online and provides you with the terminology, tools,
and techniques that are required to take a project from project
initiation through planning, executing, controlling, and closing.

At the end of this course, you will be able to:

• Identify the relationships between the Project Management
  Institute’s (PMI) project management framework, five process groups, and
  nine bodies of knowledge

• Develop a flexible and practical project management plan covering
  the major project lifecycle processes and phases

• Explain project execution’s relationship to integration
  management, the factors that contribute to success, and the tools and
  techniques used

• Administer the processes for closing a project and completing
  project procurement

• Perform the preparation techniques, including identifying
  knowledge gaps, in order to significantly improve your chances of
  passing the PMP certification exam

This 35 contact-hour course is most appropriate if you are a project
manager, team member, or are preparing to sit for their PMP
certification exam.

Certified
Associate in Project Management Program

The Certified Associate in Project Management course is designed to
prepare you for the CAPM exam. This course, developed according to
Project Management Institute guidelines, includes exercises intended to
build confidence and raise your chances of passing the exam. This
interactive course can be completed online. The course
content includes the terminology, tools, and techniques that are
required to take a project from initiation to planning, executing,
controlling and closing.

At the end of this course, you will be able to:

• Apply project initiation tools and techniques in order to develop
  a project charter and stakeholder management strategy

• Develop a flexible and practical project management plan covering
  the major project lifecycle processes and phases

• Explain project execution’s relationship to project planning, the
  factors that contribute to success, and the tools and techniques
  used

• Apply monitoring, control, and closing techniques to measure
  progress on the project and forecast project completion
  requirements

• Perform the sequence of steps a project manager must take to
  ensure a smooth project close and improvement on future
  projects

• Demonstrate exam strategies in preparation for the CAPM
  certification exam

This 23 contact-hour course is most appropriate if you are an
undergraduate or graduate student, a new project manager, a team member,
or are preparing to sit for the CAPM certification exam.

Project Management
Essentials

The Project Management Essentials course is designed to provide an
overview of the principle areas of project management. This course,
developed according to American Management Association standards,
introduces the participant to the advantages and disadvantages of
different organizational structures, as well as the phases of an
effective project management system.

This highly interactive foundational course can be completed
online and teaches how to create a project schedule, resource
plan, and budget, as well as how to monitor and evaluate a project to
manage time, cost, scope, and resources.

At the end of this course, students will be able to:

• Describe the roles of Project Managers and their teams

• Identify estimating methods

• Plan key activities related to a project

• Prepare a project plan

• Describe the importance of setting up a monitoring and control
  process

• Evaluate project performance

This 20 contact-hour course is most appropriate for individuals who
are in lower-level management or are new to management.

Managing Multiple Projects

The Managing Multiple Projects course is designed to provide you with
an overview of the importance of effective project management in the
workplace.

The course, which examines the key skills and methods related to
project management and helps you to develop and apply those skills,
can be completed online.

At the end of this course, you will be able to:

• Identify factors that lead to issues

• Use appropriate steps to manage projects

• Use different strategies to plan for a project

• Identify techniques for planning and managing projects

• Define important terms in project management

• Explain how to close a project

• Use models and charts to help manage your project

This 20 contact-hour course is most appropriate if you are in
lower-level management or are new to management. Typical work experience
ranges from 0 – 10 years.

Practical
Problem-Solving Skills in the Workplace

The Practical Problem-Solving Skills in the Workplace course is
designed to help you identify work-related problems, to gather
information related to solving problems, and to organize and manage
projects.

The course, which examines the key skills and methods identifying and
solving problems, can be completed online.

At the end of this course, you will be able to:

• Explain the different characteristics of a successful problem
  solver

• Describe how to identify work-related problems

• Use the critical questions to gather information about your
  problem

• Describe how to use a work plan to monitor project
  management

This 20 contact-hour course is most appropriate if you are in
lower-level management or are new to management. Typical work experience
ranges from 0 – 10 years.

Lean Enterprise Certification
I

The Lean Enterprise Certification I course is designed to enable an
individual to sit for and successfully pass the Lean Essentials I
Certification exam from the American Society for Quality.

This highly interactive certification prep course can be
completed online and was developed according to American
Society for Quality standards.

At the end of this course, you will be able to:

• Explain cultural enabler principles and processes

• Explain the principles of continuous process improvement

• Describe continuous process improvement techniques and
  practices

• Explain the processes for developing a consistent Lean Enterprise
  culture

• Describe consistent Lean Enterprise culture techniques and
  practices

• Describe how measurement systems are used in a Lean Enterprise
  culture

This 40 contact-hour course is most appropriate if you are new to the
field of product/process improvement and are looking for additional
techniques and a certification to provide validity to your work and to
become more marketable.

Java Associate –
Programming Certification

The Java Programming Certification course is designed to enable you
to sit for and pass the Oracle Java Certification – Associate level.
This interactive course can be completed online and was
developed according to

Oracle standards.

At the end of this course, you will be able to:

• Examine elementary techniques in Java programming

• Illustrate object oriented programming including immutable
  classes and immutable objects

• Extend error handling techniques by adding exception handlers to
  Java programs

• Design generic classes and interfaces to improve code
  reusability

• Distinguish between the Java platforms and
  describe the basic characteristics of Java integration
  technologies

• Describe the basic characteristics, use, benefits, and drawbacks
  of Java’s server-side technologies and application tiers

This 80 contact-hour course is most appropriate if you have a
computer background but are not proficient in Java and are interested in
a career in Java development and programming.

Interpersonal
Communication Skills in the Workplace

The Interpersonal Communication Skills in the Workplace course is
designed to provide you an overview of the principal areas of
Interpersonal Communication.

The course, which can be completed
online, will examine the key skills and methods related to
workplace communication, how to develop and apply those skills, present
ideas and information and listen to others’ ideas to solve problems.

At the end of this course, you will be able to:

• Explain how to overcome communication barriers

• Identify different types of communication

• Define listening techniques

• Identify techniques used for persuading others

• Explain how different types of communication work

• Identify when to use different types of communication

• Explain why good communication is important

• Use communication techniques to solve problems in the
  workplace

This 20 contact-hour course is most appropriate if you are in
lower-level management or are new to management. Typical work experience
ranges from 0 – 10 years.

How to Manage
Conflict in an Organization

The How to Manage Conflict in the Organization course is designed to
provide you with an overview of the effective ways to manage conflict in
the workplace.

The course, which identifies types of conflict and techniques for
eliminating it, can be completed online.

You will examine the different types of conflict resolution and
identify differences between interpersonal and structural conflicts in
the workplace.

You will also learn the importance of resolving conflicts in the
workplace.

At the end of this course, you will be able to:

• Explain when to use different types of conflict
  resolution

• Identify the different approaches to conflict resolution

• Identify types of conflict

• Explain how to handle hostile conflict

• Describe the importance of conflict resolution in the
  workplace

• Identify differences between interpersonal and structural
  conflict

This 20 contact-hour course is most appropriate if you are in
lower-level management or are new to management. Typical work experience
ranges from 0 – 10 years.

First Line Supervision
and Leadership

The First Line Supervision and Leadership course is designed to
provide you with an overview of general supervision concepts and
methodologies. This course, developed according to American Management
Association standards, helps you understand requirements for making the
transition to first-line leadership, and introduces the paradoxes of
first-line supervision.

This development course can be completed online and
examines the role of a supervisor, qualities of an effective leader, and
explores team development and technological factors that affect
leadership.

At the end of this course, you will be able to:

• Identify the requirements for becoming a first-line
  supervisor

• Describe the roles of a first-line supervisor

• Describe the four-part communication process

• Explain the steps in developing employees

• Describe the elements of successful work completion

• Adapt to the changing workplace

This 20 contact-hour course is most appropriate if you are in
lower-level management or are new to management.

Finance and
Accounting for Non-Financial Managers

The Finance and Accounting for Non-Financial Managers course is
designed to provide you with an overview of the principal areas of
financial management.

This course, developed according to American Management Association
standards, gives you a working knowledge of financial management for
application on a business or personal level.

This empowering course can be completed
online and introduces you to financial terminology,
relates financial measures to operating information, and enables you to
understand and apply these measures to operating performance.

At the end of this course, you will be able to:

• Apply accounting principles to create financial
  statements

• Discuss managerial duties and their impact on business
  practices

• Describe the impact of risk on decision making

• Discuss the formulas used to complete financial
  statements

• Analyze aspects of credit

• Evaluate the components of a successful business

This 20 contact-hour course is most appropriate if you are new to
management or have not had experience with finance in your current
managerial positions.

Effective Time Management

The Effective Time Management course is designed to provide you with
an overview of time management skills, concepts, and techniques. This
course, developed according to American Management Association
standards, will help you to identify time challenges and set goals for
prioritizing and planning in order to more effectively use your time.
This practical, interactive course can be
completed online and teaches strategies for maximizing personal
effectiveness and alleviating common stressors through effective time
management.

At the end of this course, you will be able to:

• Identify the benefits of effectively managing time

• Evaluate the use of your time

• Organize a daily prioritized plan

• Identify external and internal time wasters

• Describe effective delegation methods

• Describe technology’s role in the time management
  process

This 20 contact-hour course is most appropriate if you are in
lower-level management or are new to management.

Effective Business Writing
Skills

The Effective Business Writing Skills course is designed to provide
you with an overview of sound business writing skills.

This course, developed according to American Management Association
standards, introduces the process of business writing, including
prewriting strategies, organizational methods, and revision
techniques.

This creative course can be completed online and
teaches you to write in a professional tone. You will also be taught to
identify and correct grammatical errors and structural flaws in
writing.

At the end of this course, students will be able to:

• Identify the correct audience and purpose for business
  communication

• Organize topics for business communication

• Describe correct sentence structure

• Use appropriate language in business communication

• Explain the elements of direct and forceful writing

• Describe revising and editing techniques

This 20 contact-hour course is most appropriate if you are in
lower-level management or are new to management. Typical work experience
ranges from 0 – 10 years.

Communication Skills for
Managers

The Communication Skills for Managers course is designed to provide
an overview of effective methods of communication for managers. This
interactive course can be completed online.

You will apply strategies for improving listening, speaking, and
writing skills. In addition, you will examine methods of delivering
criticism, asking questions, and teaching someone a process. The course
also covers how to create effective business communications, such as
presentations and documents.

At the end of this course, you will be able to:

• Define communication

• Describe effective listening skills

• Deliver a clear message to listeners

• Use appropriate questions in communicating with others

• Identify best practices for delivering successful
  presentations

• Use effective business writing skills

This 20 contact-hour course is most appropriate for you as a
lower-level or new manager. Your work experience should range from 0 –
10 years.